Air Canada's chatbot gave bad advice - but they argue that the chatbot is a separate entity entirely, responsible for its own actions.
Their argument seems flawed to the point of absurdity. If an Air Canada representative said what the chatbot said, the airline would be liable. And all of this potentially harmful media attention for $800? Thanks for sharing your thoughts.
Their argument seems flawed to the point of absurdity. If an Air Canada representative said what the chatbot said, the airline would be liable. And all of this potentially harmful media attention for $800? Thanks for sharing your thoughts.